ESS Earth Sciences
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Service & repair · Richmond, VIC

Goods return notification

Returning an instrument for service, repair or calibration? Tell us what is coming back, then print the notification and send it with the goods.

Send us your return details

One notification covers up to 20 instruments. Fields marked * are required. When you send it we email you a GRN number and a notification to print and include with the goods.

Your details

Shipping and contact information must be completed.

Equipment

Add each instrument you are returning.

Instrument 1

Warranty claim
Is data extraction required?

Decontamination Declaration

The Sensor has been deployed in the following environment (please tick)

Assessment fee and payment

Charge: $220.00 plus GST per instrument.1 instrument — $220.00 plus GST

No payment is taken on this form. Please tell us how you intend to pay.

Intended payment method

Return this form with the goods, and a purchase order if you are paying by purchase order.

Return freight

How should we send the goods back?

A detailed quotation will be supplied with parts and labour inclusive for your determination.

Labour rate is charged at $110 per hour + GST.

Each repair and calibration cost will be as per the quotation supplied.

Declaration

We email you a copy with your GRN number and a notification to print.

Terms and conditions

The terms that apply to returned goods

ESS Earth Sciences Service is committed to ongoing improvement in quality, delivery and value. As part of this commitment, the ESS Earth Sciences Service department has implemented new procedures for service and repair of our instruments. The following terms and conditions apply to all returned goods as well the ESS Earth Sciences Terms and Conditions of Sale.

  1. Equipment presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods
  2. The repair of the equipment may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods
  3. Repaired goods shall be covered by the unexpired portion of the warranty period in respect of the original goods or for a period of 120 days, whichever is the greater.
  4. Equipment will be held for a maximum period of 2 months after assessment, decontamination and quotation have been completed before being returned at customer’s expense.
  5. All repaired products will undergo a full factory calibration.

Procedure

Returning Goods and Procedure

Return goods to the address listed below with a copy of this completed form, ensuring all shipping, contact and equipment information has been completed. Goods cannot be reviewed without this information. Ensure goods have been cleaned/decontaminated thoroughly, safe for handling.

The Service Coordinator on receiving the goods and documents will assign a job number. Inspection, testing and assessment/fault diagnosis will be provided in a formal quotation for your consideration.

Inspection of each instrument will cost $220.00 + GST. If additional decontamination and cleaning is required, an additional $50 + GST will be charged.

The inspection fee will be waived when the customer accepts the quoted repair costs in full.

A detailed quotation will be supplied with parts and labour inclusive for your determination.

Labour rate is charged at $110 per hour + GST.

Each repair and calibration cost will be as per the quotation supplied.